Privacy Policy

This platform is operated by Live Desk, ABN 96 150 185 952. All privacy enquiries can be directed to support@livedesk.agency.

We collect the business and contact data you choose to enter into your CRM account, including:

• Client, company, and contractor details
• Contact information (name, email, phone, address)
• Uploaded files (logos, profile pictures, business files if subscription permits)

We do not store any payment details. All payments are securely processed through Stripe. If users connect their own Stripe or PayPal accounts, those details are handled directly through the relevant platform.

• Information is entered directly by you into your CRM account
• We use cookies for session management and partner tracking only
• Third-party tools like Google Analytics are used on www.livedesk.agency and crm.livedesk.agency

We collect and store data to support your CRM functionality, including:

• Managing your business records
• Sending occasional service or account-related emails

Your data is used to:

• Power the features of your CRM account
• Enable workflows, messaging, file storage, and communication
• Send occasional service-related or account update emails

We do not sell or share your data for marketing purposes. We may share data with third parties only as needed to:

• Process payments (Stripe/PayPal)
• Enable services you connect (e.g., ClickSend)

You are responsible for the data shared with any third-party services you choose to integrate.

All user data is securely stored on private Australian-based servers managed by our trusted infrastructure partners. We do not use shared hosting environments and take extensive measures to protect your information from unauthorised access, alteration, or disclosure.

Your data remains entirely within Australian jurisdiction. We do not transfer user data internationally unless explicitly authorised by the user as part of an integration.

We retain your data until you choose to delete your account. This allows you to maintain continuity in your CRM records over time. You may request account deletion at any time via the platform or by contacting us.

You may request deletion of your LiveDesk CRM account and associated personal data at any time by contacting support@livedesk.agency. You may also delete or manage your account data from the My Account section of the CRM platform where available.

If your Facebook account was used to connect a Facebook Page or Lead Form to LiveDesk CRM, you may request removal of any associated Facebook connection data by emailing support@livedesk.agency.

You are in full control of your data. You can view, update, export, or permanently delete your information at any time through your "My Account" section. We make it easy to manage your records and account settings.

You may receive service-related or occasional marketing emails from us. Every email includes an unsubscribe option, and you can also manage your email preferences from your account portal to opt in or out at any time.

We take your security seriously:

• HTTPS is enforced across all connections
• Passwords and API keys are stored using secure encryption methods
• Only authorised top-level staff have access to the database and infrastructure

We use cookies on both www.livedesk.agency and crm.livedesk.agency to support essential functions such as login sessions and partner referral tracking, as well as to enable analytics, advertising, and retargeting activities. These cookies help us operate our platforms, understand user behavior, improve performance, and promote our services more effectively across the internet.

LiveDesk CRM does not use AI or automated decision-making processes that impact users.

Our platform is not intended for users under 18 years of age.

We comply with:

• Australian Privacy Principles (APP)
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)

All subscription payments are securely handled through Stripe, one of the leading global payment processors. We do not store or have access to your full credit card information at any point.

LiveDesk CRM only stores non-sensitive identifiers returned from Stripe after a successful transaction (e.g., transaction IDs or session tokens). This information allows us to confirm payments and manage billing history without storing actual payment credentials.

Users will be notified of Privacy Policy changes via email and through the CRM portal.

For privacy concerns, requests, or questions, please contact us at any time via email: support@livedesk.agency.