Terms and Conditions

LiveDesk CRM is open to users of all ages. Anyone may create an account, including on behalf of a business, provided they are not engaging in fraudulent activity or misrepresentation.

LiveDesk CRM provides a comprehensive suite of tools designed for entertainment agency management. The platform includes contact management, lead tracking, website contact forms, sales tools, sales flow automation, scheduled messaging, task reminders, marketing tools (Email & SMS), and business reports.

Our team is committed to helping users get the most out of LiveDesk CRM, and while we do not guarantee specific response times, we aim to respond as promptly as possible during business hours.

We provide a 30-day free trial for each new business account, giving access to platform features during the trial period.

All subscriptions are billed monthly in advance through Stripe and renew automatically unless cancelled by the user prior to the renewal date.

Refunds are granted solely at LiveDesk's discretion and are typically limited to situations where we are unable to deliver the service.

All payments for LiveDesk CRM subscriptions are securely processed through Stripe. We do not store any cardholder data or sensitive payment information on our servers.

Failed payments may result in the automatic suspension or cancellation of your account. It is your responsibility to ensure your payment details remain current and valid.

LiveDesk reserves the right to suspend or terminate accounts where any of the following apply:

• Failure to pay or deliberate chargebacks
• Engaging in fraudulent, abusive, or illegal activity
• Uploading or distributing offensive, harmful, or prohibited content
• Violating any part of these Terms

Discounts are optional and not guaranteed. We reserve the right to change, suspend, or cancel any discount at any time, for any reason, without prior notice.

Discounts are not transferable and cannot be redeemed for cash.

Users must not upload, store, or distribute content through LiveDesk CRM that includes:

• Content that is illegal, abusive, harassing, defamatory, discriminatory, or obscene
• Files containing malware, viruses, or other harmful software
• Material that infringes the intellectual property rights of any third party
• Content designed to exploit, damage, or mislead other users

LiveDesk maintains a zero-tolerance policy for violations of this section and reserves the right to act immediately upon discovery.

We do not guarantee uninterrupted or error-free access to LiveDesk CRM. Scheduled maintenance will be communicated where reasonably possible.

Refunds or service credits for downtime will only be considered if the outage is significant, extended, and directly caused by a failure on our part.

LiveDesk CRM is provided on an "as-is" and "as-available" basis. We make no warranties or guarantees regarding uptime, feature availability, or system performance.

Users are encouraged to regularly back up critical data. To the maximum extent permitted by law, LiveDesk shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.

Support is available via email for all users, covering onboarding assistance, troubleshooting, and general enquiries about the platform.

While we do not guarantee a specific response time, our support team aims to reply to enquiries as promptly as possible during business hours.

Users may cancel their subscription at any time via their account dashboard. Upon cancellation, you will retain full access to the platform until the end of your current billing period.

We recommend exporting any important data before your access expires. No partial refunds are issued for unused time within a billing period.

LiveDesk reserves the right to suspend or permanently terminate any user account without prior notice in cases of fraudulent conduct, abusive behaviour, breach of these Terms, or any actions that jeopardise the integrity or security of the platform.

Termination may include the deletion of associated business accounts and all data held within those accounts.

Following termination of an account — either by the user or by LiveDesk — all associated data, including contacts, invoices, messages, files, and settings, will be permanently and irreversibly deleted.

We do not retain backup copies of user data after termination. Users are responsible for exporting any data they wish to retain before cancelling or prior to termination.

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these Terms or your use of LiveDesk CRM shall be subject to the exclusive jurisdiction of the courts of Queensland.

LiveDesk CRM does not impose specific caps on user activity, storage, or features under standard plans.

However, excessive, abusive, or malicious usage that impacts system performance or the experience of other users may result in temporary restriction, suspension, or termination of your account at LiveDesk's discretion.

We may update or revise these Terms from time to time. Where changes are material, we will make reasonable efforts to notify users.

Continued use of the platform after changes are made constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.

Users are solely responsible for the content they upload, store, or manage through LiveDesk CRM. LiveDesk is not liable for any issues arising from user-submitted content, including but not limited to legal claims, data loss, or third-party disputes.

LiveDesk CRM is owned and operated by Live Desk (ABN 96 150 185 952).

Accounts created on LiveDesk CRM are licensed to the individual or organisation that registered them and must not be resold or distributed to unauthorised users.

Sharing login credentials with individuals outside your registered team is prohibited and may result in suspension or termination of your account.

Partners in the LiveDesk Partner Program earn a 30% commission on revenue generated by their referrals, after tax and fees have been deducted. Commission earnings are capped at $1,000 AUD per referred customer.

Payouts are made via PayPal, with a minimum payout threshold of $100 AUD. Cookie tracking lasts 60 days from the user's first visit.

LiveDesk reserves the right to withhold or delay payments for up to 180 days if suspicious activity is suspected. Partners must not engage in deceptive, misleading, or unethical practices when promoting LiveDesk.